Refund policy

Refund and Return Policy

1. Overview Thank you for shopping at Aurevon Labs. We are committed to providing high-quality digital products, access passes, and resources. Because our products are delivered digitally and instantly, all sales are considered final and non-refundable once the transaction is complete.

2. Digital Products and Access By purchasing or downloading any digital product, digital pass, or online resource from our store, you acknowledge and agree that:

  • Digital items are irrevocably delivered immediately upon purchase.

  • You lose your right to cancel or request a refund once the digital content has been accessed, downloaded, or otherwise delivered to your provided email address or digital wallet.

  • We do not offer returns, exchanges, or credits for "buyer’s remorse" or if you change your mind after the purchase.

3. Exceptions We stand by the quality of our products. While our standard policy is strictly no refunds, we may, at our sole discretion, issue a refund or replacement under the following limited circumstances:

  • Non-Delivery of Product: If you do not receive the delivery email or access link due to a mailing issue, please contact us. (Note: Claims for non-delivery must be submitted within 7 days of the order date).

  • Major Defects or File Corruption: If the digital file is corrupted or fails to function as advertised, and our technical support cannot resolve the issue.

  • Accidental Duplicate Purchase: If you accidentally purchase the exact same digital product twice within a 24-hour period, we will refund the duplicate transaction.

4. Chargebacks and Payment Disputes Fraudulent chargebacks or disputes filed through your bank or payment gateway after receiving a digital product are a violation of this policy. We reserve the right to permanently revoke access to any digital passes, accounts, or community networks associated with the dispute without notice.

5. Contact Us If you are experiencing technical difficulties with your purchase, have not received your access link, or have any questions about this policy, please reach out to us before initiating any disputes. We are here to help.

  • Email: mike@aurevonvc.com

  • Response Time: Please allow [ 24-48 hours] for our team to investigate and respond.